Customers who purchase Amazon Prime receive free two-day shipping as well as additional benefits like access to Prime Video and music streaming for a one-time fee of $139.
The FTC asserts that the technology giant purposefully made it difficult for Prime customers to quit their memberships, with the primary objective of the cancellation process being to prevent subscribers from doing so rather than to enable them to do so.
“Amazon tricked and trapped people into recurring subscriptions without their consent, not only frustrating users but also costing them significant money,” said Chair Lina M. Khan.
