MultiChoice Nigeria’s digital terrestrial pay-TV service, GOtv, has quickly gained widespread fame due to its excellent video and audio signal quality – similar to its more widely known sister service DStv. However, some GOtv users have experienced issues with their decoders such as booting failure and sudden stillness that appear due to software or hardware malfunction in these decoders.
MultiChoice has introduced a program allowing customers to exchange faulty GOtv decoders at an agreed-upon fee with new ones at nominal costs. We will explore in more depth this decoder swap program’s conditions for exchanging your decoder, and its process in this guide.
Conditions for GOtv Decoder Change/Swop:
Exchange of your faulty GOtv decoder for a new one may seem simple enough, yet certain conditions must first be fulfilled. Just as with Multichoice DStv decoder exchange programs – initially free but later incurring fees after their deadline passed – so too do GOtv exchange programs come with small token charges attached.
Your old and malfunctioning GOtv decoders can easily be exchanged for new ones by paying just 1,500 NGN and following these simple steps:
Visit any MultiChoice office or major DStv/GOtv outlet
Simply visit any MultiChoice office or popular DStv/GOtv outlet near you to make your payment for subscription fees for either channel GOtv/DStv.
Submit your faulty GOtv decoder
Simply visit any MultiChoice office or popular DStv/GOtv outlet near you to make your payment for subscription fees for either channel GOtv/DStv.
Pay the swop charge
Once the faulty decoder is confirmed, you will be required to pay the swop charge of 1,500 naira.
Receive your brand new GOtv decoder
After completing the payment, you will receive a brand new GOtv decoder in exchange for the faulty one.
It’s important to note that there are no extra or hidden charges associated with the exchange process. The new GOtv decoder provided to you will be linked to your existing GOtv subscription account. This ensures that you can continue enjoying your already paid subscription without any interruption in your TV viewing.
For example, if your old GOtv decoder develops a fault 15 days after payment and reconnection, the new decoder will continue to access the same GOtv subscription for another 15 days once it is fully activated.
Activation Time and Availability
The activation of the new GOtv decoder usually takes place within minutes after receiving it. However, in some rare cases where there may be limited stock, it could take a day or a few days for activation. Rest assured that once activated, you can continue enjoying your favorite TV channels and programs seamlessly.
Important Points to Remember
Don’t attempt to repair your faulty GOtv decoder yourself or take it to unqualified technicians for repairs. MultiChoice ensures that their decoders are tamper-proof, and any attempt to open or repair the decoder will void any warranty or swop benefits.
Always ensure you have proof of ownership when exchanging your faulty decoder. This may include the receipt of purchase and the last receipt of payment. In case you don’t have these documents, your name on the account and an ID card should be sufficient for the exchange.
Final Words on How to Swop Your Faulty GOtv Decoder for a Brand New One
If your GOtv decoder develops any faults, take advantage of MultiChoice’s decoder swop program to exchange it at an affordable cost and ensure uninterrupted TV viewing experience with GOtv. Simply visit any MultiChoice office or major DStv/GOtv outlet with your old decoder for exchange; submit it, pay swop fees and collect your brand new decoder! By taking these simple steps you will ensure an enjoyable entertainment experience from start to finish when watching television with GOtv!
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