MultiChoice Nigeria’s digital terrestrial pay-TV service, GOtv, has quickly gained widespread fame due to its excellent video and audio signal quality – similar to its more widely known sister service DStv. However, some GOtv users have experienced issues with their decoders such as booting failure and sudden stillness that appear due to software or hardware malfunction in these decoders.
MultiChoice has introduced a program allowing customers to exchange faulty GOtv decoders at an agreed-upon fee with new ones at nominal costs. We will explore in more depth this decoder swap program’s conditions for exchanging your decoder, and its process in this guide.
Conditions for GOtv Decoder Change/Swop:
Exchange of your faulty GOtv decoder for a new one may seem simple enough, yet certain conditions must first be fulfilled. Just as with Multichoice DStv decoder exchange programs – initially free but later incurring fees after their deadline passed – so too do GOtv exchange programs come with small token charges attached.
Your old and malfunctioning GOtv decoders can easily be exchanged for new ones by paying just 1,500 NGN and following these simple steps:
Visit any MultiChoice office or major DStv/GOtv outlet
Simply visit any MultiChoice office or popular DStv/GOtv outlet near you to make your payment for subscription fees for either channel GOtv/DStv.
Submit your faulty GOtv decoder
Simply visit any MultiChoice office or popular DStv/GOtv outlet near you to make your payment for subscription fees for either channel GOtv/DStv.
Pay the swop charge
Once the faulty decoder is confirmed, you will be required to pay the swop charge of 1,500 naira.
Receive your brand new GOtv decoder
After completing the payment, you will receive a brand new GOtv decoder in exchange for the faulty one.
